Customer Feedback - Your Perfect Escape - Holidays

Over 98% of our customers, customer feedback, has been “Very Satisfied” or “Satisfied” with Your Perfect Escape.  They feel we are reliable, of high quality but good value for money. Below is some feedback we have received from our customers:

Claire and her family went to The Canaries in October 2017

It was wonderful to have the stress taken away and not having to do the leg-work for a change, a lovely way to celebrate an 18th birthday!

Marvin went to Majorca with his wife in September 2017

Your Perfect Escape does was it says on the tin.  A perfect escape at the price wright for us!

Sarah and her family went to Berlin in September 2017

Great hotel.  Chris was very helpful with all the changes we made.

Judith and John went on a river cruise in September 2017

Our Your Perfect Escape experience has been pleasurable without any post-experience regrets. None at all. Many thanks

Albert and his friends flew to Greece in September 2017

Thank you for all your efforts

Anna arranged flights to Vegas for her colleagues in September 2017

Brilliant. Thank you

Steve and his family holidayed in Cyprus in August 2017

The attention to detail was outstanding. Great Work!

Grant went to Russia in August 2017

Satisfied with the service provided; friendly and supportive

Paul was wanting a ski trip arranged for a group

Thank you for your advice and support in booking my recent ski trip to Italy.  The service provided was excellent.  Overall I felt the efficiency and responsiveness to queries were to a high standard.  We would highly recommend Your Perfect Escape in future.

Sharon and Keith went on a cruise in July 2017

I thank you for suggesting a cruise to The Baltics.  It was not a location we had previously considered but was one we thoroughly enjoyed.  Your service was excellent; there was quite simply no issues arising as all was in place and organised in advance of departure.  I have no issue in recommending your services to family, friends and colleagues and will look forward to arranging my next holiday with you!

Jess and Gyles went to the Canaries with their family in July 2017

Professional, friendly service

Huw and his family went on a cruise in July 2017

Very responsive and easy to deal with

John holidayed in Paxos in June 2017

[Your Perfect Escape were] very attentive to my needs

Jonathan stayed in Croatia in June 2017

Everything is thought of from car parking and hotel at the airport and hire car for our holiday – hassle free holiday!

Jackie and Paul went on a cruise in June 2017, staying in Barcelona first

Takes the hassle and time out of researching and planning.  Trust Your Perfect Escape to choose good hotels in excellent locations for trips we have booked

Helen and John went on a cruise in June 2017

Your Perfect Escape made making travel arrangements and booking our holiday very easy

Ben stayed in Devon in June 2017

I just wanted to pass on my sincere appreciation for then excellent service you provided to me and my family.  You provided a great service and suggested suitable options at a competitive price.  I would most definitely recommend your services to my professional contacts, family and friends.

Andrei went to Majorca in June 2017

Great Holiday

Wendy and Tony went on a cruise in June 2017

Thank you.  Everything was excellent.  Very Enjoyable

Mark went to Corfu in June 2017

I mentioned how we were struggling to find a package holiday to a hotel in Corfu we visit every year.  That evening you called to say Your Perfect Escape had put a package together – two weeks to our specified hotel.  The price was good – we booked!

Thank you for making the whole process so easy.  I won’t hesitate to recommend your services in the future.

Dave and Sue celebrated a birthday in Florence in May 2017

Our Perfect Escape thanks to Chris and Mandy was to Firenze as a surprise birthday present. Thanks for everything and your discretion in keeping the secret!!!  Amazing!

Andrew celebrated a wedding anniversary at Lake Garda in May 2017

I felt confident in all the arrangements and the holiday was exactly as planned

Abigail flew to Scotland in April 2017

Your Perfect Escape made booking my flights and hotel stress free! They managed to find a great price for what I needed and could add a personal touch to their communication with me that you can’t get from booking on a website.  I couldn’t fault the service I was given.  You were really helpful in finding flights and hotel at a good price that I would have struggled to find myself.  Thank you!

Lisa went to Iceland in March 2017

From start to finish it has been a hassle free experience.  You are very proactive and get the best deal; the holiday went smoothly including pick-ups and drop-offs for the Icelandic trips.  Thank you for finding the best of everything to suit my budget.  Our Icelandic trip gave us lots of memories, all thanks to “Your Perfect Escape”

Jonathan and his family went skiing in March 2017

Having a personal travel advisor who knows our needs is a big help in selecting the right holiday.  Also the peace of mind that you are in the hands of an expert.

Sharon and Keith went to London for a theatre break in March 2017

Thank you so much for organising our trip to London last weekend.  Everything was just perfect – the central location of the hotel was great, it was within easy walking distance of the sights, shops and theatre.  There were no issues collecting the tickets for Jersey Boys from the box office, the seats were good and the show was a real treat.

I would be very happy to recommend the package you put together to colleagues and friends

Karen and Richard had a theatre break in London in March 2017

Very well located which met all our needs.  Your recommended hotel was perfect

Neil and Jag went to Dublin in March 2017

I would personally like to thank you for arranging a hotel booking for when I went to Dublin on St Patricks Day.  You were able to find a hotel and saved me £100 even though it was one of their busiest nights of the year.

When we checked in the hotel the staff were brilliant and we were in our room in no time.  They even advised us how to get into the city centre, when the last bus back would be that night and how much I should expect to pay for a taxi.  The hotel itself was lovely and the room we were given was great.

I would have no hesitation in recommending you to friends, family and business associates

Bethan and Alan went to Lapland in February 2017

I am writing to thank you for the wonderful holiday to Lapland that you organised for Alan and me.  You organised and booked the whole experience for us – the flights, hotel, night in a glass igloo and all the excursions – husky sledding, reindeer and snowmobile safaris and more.

You suggested we fly from Manchester which turned out to be a great choice and in particular Meet and Greet parking with access to the Premium Lounge was something we weren’t even aware of, but which we were really pleased about.

You made the whole process of booking the holiday really straightforward and we didn’t have to worry about anything.  We would wholeheartedly recommend your services to any clients, colleagues or friends wanting to book a holiday.

Jackie and Paul went to Portugal and Spain in February 2017

Thank you for making it easy to arrange.  Saves all the hassle!

Brian went to Thailand in February 2017

I just wanted to thank you for the excellent job you did in booking our recent holiday in Thailand.  Good, reliable, value for money service.  I would have no hesitation in recommending you to friends, family and other contacts.

Melissa and Michael went on a Caribbean Cruise in January 2017

You listened to our needs and acted on them and immediately helped when we had problems.

Steve went to Mexico in January 2017

I wanted to say thank you for organizing our holiday to Mexico.  You took all the hard work, so that we could enjoy ourselves.  You organized the whole holiday package.

We had a fabulous villa which was next to the beach with fantastic sea views, an all-inclusive hotel with a vast range of wonderful food and drinks.  The only downside was leaving!

I would highly recommend you to my friends, family, customers and business associates.

John and his daughter flew to Spain in January 2017

[Your Perfect Escape] looked after me from departure to arrival.  Could not be more helpful

Warren and his family went to Egypt for Christmas 2016

Chris is very willing to help and responds well to requests and queries.  Thank you

Rachel went to a wooden lodge in Yorkshire in December 2016

You are lovely people and I am so happy that you were able to help me with this request

Sue used port parking in December 2016

[Your Perfect Escape] informed me quickly when things changed

Damien went to the Caribbean in November 2016

We go what we asked for – it was great value for money and there were no hitches

Julie had a weekend in London and a holiday in Cyprus in October 2016

You came back to us with quotes for hotel, flights, car parking and transfers, all of which were very acceptable.  You then came back to me after the meeting with all the paperwork for every part of the holiday and I had nothing else to do.  You kept us up to date with the airline situation, and had a backup plan ready in case changes were needed.

It was the easiest holiday I had booked without any stress.  Thank you Chris and Mandy.  I would not hesitate to ask you for more quotes in the very near future!

Dave took his wife to California to celebrate her birthday in October 2016

Being the first time that we have used Your Perfect Escape we found that everything fitted perfectly with what was required

Les spent a few days in York to celebrate his wife’s birthday in October 2016

Easy simple process even though we changed hotel decisions.  Thank you for a good trip

David went to San Francisco and Los Angeles in October 2016

My father in law… was very impressed with the attention to detail that went into making his booking.  He was most impressed that you discussed his requirements, making recommendations to improve the holiday and ensure that he got the very best out of his trip to America.  He found the whole booking experience simple and straightforward and I’m sure that he will be planning his next holiday with help from you guys.

Sam used Your Perfect Escape for booking and amending flights in October 2016

Very happy with all your help

Ben needed flights from Crete after a family medical emergency

I cannot thank you enough for the excellent and efficient service you provided during a very stressful period for me; you acted promptly and were able to secure…. flights back to the UK at a very competitive price.  The overall cost was significantly more competitive than any website or airline provider I could source directly.  Knowing you were on hand reduced my stress levels significantly.

In our hour of need, many companies would have taken advantage of our position, however on this occasion, I know you went above and beyond to assist.  I will definitely be recommending you to all my professional contacts, family and friends.  Thank you once again on behalf of all my family.  I look forward to speaking with you to book my next holiday very soon.

Ruth and Tom had their honeymoon in the Maldives in October 2016

A perfect honeymoon.  We loved every second and the travel arrangements were hassle free.  Thank you

Evelyn had a day trip on Northern Belle train in October 2016

Everything was up to our expectations.  Keep up these standards!

Neil wanted to go to the Caribbean in December 2016

I emailed Chris after 5pm on a Friday not expecting to hear from him until the following week. Within the hour he had several options for me to choose from. Great service

Abby went to Santorini with work in September 2016

I’m very pleased and have recommended you to several people already

Anita stayed in Rhodes in September 2016

We got what we asked for – a small and quiet hotel; It was within our budget.  The response was very quick

Graham and Tina went to Italy for a wedding in August 2016

Efficient and effective.  Thank you

Margaret and David went on a cruise to the Baltics in August 2016

Very responsive to our needs and gave us everything we asked for

Elissa holidayed in Greece with her daughter in August 2016

Very prompt and helpful responses to any and all enquiries.  Thanks Chris and Mandy

Helen went to Malta in July

Really easy, especially for someone like me who finds it too time consuming and is overwhelmed with options.  Thanks for all your help – I probably wouldn’t have gone on holiday if you hadn’t organised it!

Dave wanted to holiday in Thailand in 2016

Chris from Your Perfect Escape put together a really comprehensive proposal for a trip to Thailand. We received a personalised quotation and a detailed resume of the accommodation, flights and transfers. I would highly recommend Your Perfect Escape for your next trip!

Jonathan and his family went to a Greek Island for their summer holiday in August 2016

It is great being able to talk directly to someone who can fulfil all our requirements either in planning or during the holiday

Abby flew to the Florida Keys for work in August 2016

Very professional; easy to deal with; happy to book again

David and Susan had a family holiday in Canada in July 2016

We just came back from Canada which was arranged by Chris and Mandy – when we started thinking about the holiday we didn’t know where to start – especially as we were a bit late and accommodation was very booked up – and we were looking for accommodation for us and our 4 children

The thing that made the biggest difference was that Chris was able to “hold” some flights for us whilst he found some accommodation – with the proviso that we could cancel the flights if we couldn’t find acceptable accommodation – try doing this yourself!  Once that was sorted Chris came back to us with a tailor made holiday including car hire and he arranged fabulous valet parking at Gatwick!

In the run up to the holiday we had some queries – all of which Chris dealt with very quickly and then a few days prior to departure I had an issue with my visa entirely my fault but VERY stressful – again when I asked Chris for help he immediately found me a contact who was able to put my mind at rest.

In the past we have tended to arrange our own holidays but this was far more complex and Chris and Mandy made it very easy for us to have a very perfect escape!

I totally recommend Your Perfect Escape and now we’re looking forward to escaping again next year!

Thanks Chris and Mandy

Norma and Colin spent a week in Guernsey in June 2016

Exemplary response to an unexpected delay when our flight was cancelled.  The mark of a good company.  Thank you

Sylvia and Derek had a holiday in the Italian Lakes in June 2016

The services you provided met our requirements for a relaxing and enjoyable holiday.  The travel timings and hotel arrangements were perfect.

Sam and Matt attended a wedding in Spain during June 2016

Excellent selection of holidays that REALLY suited our requirements.  Your Perfect Escape took the time to get to know us and what we like

Betty and George went on a UK Rail holiday in May 2016

Our every need is met; personal response is very good

Evelyn had “breakfast with tigers” in Hertfordshire in April 2016

A great experience to see these animals at such close range.  A fabulous trip

Pat and Maurice visited Sorrento with Classic Collection in April 2016

The holiday went smoothly and was very relaxing

Sally went to Rome in May 2016 to celebrate her wedding anniversary

The hotel was lovely – easy reach of all the attractions in Rome.  The holiday flowed from start to finish.  It was magical and made our 30th wedding anniversary all the more special.  Thank you to Mandy for making this happen.  Five Star ***** !

Christine went on holiday to Greece in March 2016

Efficient, prompt and Friendly.  When dealing with Chris and Mandy it’s very obvious that the excellent customer service provided is through their attitude and is not just a department in their business

Jonathan and his family went skiing in April 2016

It is good to deal directly with a person and not a machine; great to have someone you can ring with any concern great or small

Louisa had a break in Edinburgh in March 2016

Your Perfect Escape were very helpful, well organised and very pleasant to deal with

Mary went to Iceland in March 2016 to see the Northern Lights!

Very friendly, efficient service.  Questions were answered quickly and outside normal office hours

Sue visited Los Angeles in March 2016

Chris and Mandy are very helpful and can tailor-make a travel experience to suit your needs

Anne and Steve went to the Caribbean in February 2016

Quick response; attention to detail

Sam and Matt had a holiday in Mexico in February 2016

Chris and Mandy’s service level is excellent, always thinking outside of the box and looking for the best options and alternatives.  Thanks so much

Kirk went to New York in January 2016

We were off to NY in Jan Chris managed to get tickets for Les Miss, cheaper than we could he also arranged my travel insurance to USA whilst waiting to start a networking meeting . Brilliant recommend ….[Your] Perfect Escape

Andy and Sarah had a theatre break in London in November 2015

I threw some ideas at [Your Perfect Escape] and you came up with some great suggestions.  Everything went to plan and Sarah had the 50th birthday surprises of her life.  Thank you so much.

It was so easy.  Thank you

Dana and Ian visited New York in November 2015

Transfers very well arranged.  [Hotel was in an] excellent position

Melissa and Michael went to New York in November 2015

We were very pleased with all the arrangements for our new York trip.  Thank you for advising the hotel about an upgrade-we got one!  Just a big Thank You

Helen and Anthony took a trip to the USA in November 2015

Very helpful for rather a complicated booking.  We will certainly be in touch in the future

Pat and Maurice holidayed in Gran Canaria in October 2015

Responded well to queries; Gave us reassurance

Claire was booking London Theatre Tickets in October 2015

Thanks to [Your Perfect Escape] we managed to get better & cheaper tickets to see Les Mis in London for my daughter’s birthday present. I would definitely recommend using [Your Perfect Escape] for all your travel needs

Michael went to Portugal in October 2015

Thank you so much for all your help and hand holding. It’s a joy to be so well and warmly looked after. And to discover that there are still real live lovely travel agents who care

Betty and George went to Spain in September 2015

It gave us what we wanted at a price that suited us

Toby visited Lisbon in September 2015

Took the hassle out of organising my holiday!

Jackie and her family went to Malta in September 2015

You take the hard work out of holiday arranging.  Quick to respond

Avril flew to Fuerteventura in September 2015

Great advice….. Paperwork was very useful and presented well

Claire and Tim celebrated in the Isles of Scilly during September 2015

Researched two very different holiday destinations which made it easier for us to decide, and meant we had a magical 25th wedding anniversary celebration

Gary and Jennifer went to Turkey in August 2015

Thank you so much it was fabulous, the resort and the hotel were just what we wanted. All the arrangements went smoothly and we had no problems at all. I would definitely use you again and I would happily recommend you.

Lynda from New Zealand had a theatre break in London in June 2015

Great service from [Your Perfect Escape] prior to our break.  Excellent preparation and recommendations with efficient travel details

Pat and Maurice had a fortnight in Switzerland in July 2015

We had confidence in the arrangements made and found you helpful in dealing with any queries.  Thank you!

Debbie stayed in Cheshire in June 2015

Really impressed with your personal bespoke service.  It saved so much time I would have spent looking for hotels with spas myself.  This needed to be special as my best friend from Canada was over and was our treat to ourselves.  And it was great.  Thank you so much

George went to Spain in May 2015

Very enjoyable.  It was our perfect escape.

Claire and her family holidayed in Turkey in May 2015…….

Great holiday which matched what we were looking for.  Thank you!

David went to Gran Canaria in May 2015……..

Thank you again for your help and all of the useful information you keep supplying – just proving that we really did contract with the WRIGHT travel agency!  Chris and Mandy listen to your requirements and then meet them perfectly.

Martin and his family went to Cuba in April 2015…….

Organisation and customer care was very good, thorough and personal service.  Like the eBrochure!

Tim flew to Sweden in April 2015 …….

Thanks for sorting everything out for me. The meet and greet were excellent in getting the car back to me, very efficient, really good. Thank you very much indeed.

Jason went to The Algarve in April 2015…….

Hassle free with no nasty surprises – thank you

Ed travelled to Malta in April 2015……

Really helpful and hassle free.  [I] didn’t need to do anything.  Excellent Service!

Jackie hired a car in Australia in February 2015…….

Picking up [the] hire car was very simple, quick, no long wait to complete paperwork.  Huge “thank you”

Maurice spent a week in Tenerife in February 2015…….

We could relax knowing that all our requirements had been taken care of

Rebecca visited Iceland in February 2015…….

Very quick to organise, good range of activities suggested

 

Customer Feedback – Your Perfect Escape – Holidays